Common Issues & Troubleshooting
Find solutions to the most common problems and learn how to resolve technical issues.
Quick Fixes
Most common issues can be resolved quickly with these troubleshooting steps. Try these solutions before contacting support to save time and get back to using Edubond faster.
Common Solutions
- 1Clear your browser cache and cookies
- 2Check your internet connection stability
- 3Update to the latest version of the app
- 4Restart the app or refresh your browser
- 5Verify your school login credentials are correct
- 6Check if your school's system is experiencing downtime
Troubleshooting Guide
Sync Issues
If your student's data isn't syncing, check that your school credentials are still valid and that you have a stable internet connection. Some schools may require re-authorization periodically.
When to Contact Support
If you've tried the common solutions and still experiencing issues, don't hesitate to contact our support team. We're here to help and can provide personalized troubleshooting for your specific situation.
Artículos de Ayuda Relacionados
Contact Support
Get help from our support team through multiple channels including email, chat, and phone.
How to Connect Your School
Step-by-step instructions for linking your student's learning management system to Edubond.
Getting Started with Edubond
Learn the basics of setting up your Edubond account and connecting your first student.
Still need help?
Can't find what you're looking for? Our support team is here to help you personally.